Travel

Jollybugs currently serves Gentry, AR and it's surrounding communities. Events within a distance of up to 25 miles will be considered. Events of a further distance will be considered for an additional fee.

Face Paint Type/ Removal

We use a variety of FDA approved professional products such as Snazaroo, Blue Squid, Bobsuka, Leobra (Body Glitter), and Ucanbe (eyeshadow).​ Paints can be removed with water & mild soap or facewipes. 

Event Time/Guest Count

For special events we require a minimum of 1 hour booking. We can accommodate larger crowds but will offer less complex paintings and simple balloons. Jollybugs will recommend an allotted time frame to best accommodate your guest count.

Regarding smaller events, such as birthday parties, we understand that sometimes guest counts can change and we do our best to fit extra guests into your time frame. If, however, you have extended your guest count beyond the agreed contract and we are not able to perform services within the agreed time frame for the amount of guests we will give you two options.

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Option 1: IF, we do not have an extra events following yours, we can offer to stay for an extended amount of time to cover the extra guests for an extra charge. Time rounded to an extra half hour (extra $50) or rounded up to a full hour (extra $75).

Option 2: IF we are unable to extend our time due to another event or you, the client, would prefer not to extend the time, we will do our best to stay in the time frame with limited choices to ensure we can provide the service to as many people as possible, but this might mean we are not able to accommodate all guests.

This being said – PLEASE plan wisely and make sure to give us as accurate of a guest count as possible.

Set-up Time

We require 10-15 minutes for setup time. We will agree to be at an event about 15 minutes before the event starts to ensure that we are ready for the actual event time. We are not obligated to perform services for “early attendants” before the agreed time of service begins. If an event requires a setup earlier than 30 minutes before an event starts we will require an additional fee depending on the number of artists. It is the client’s responsibility to provide a suitable table and chairs for setup (2 chairs per artist: example: 2 artists- 4 chairs, 2 per artist, 2 per children)

Payment

​Payment may be paid ahead of time for your convenience but is only due once services have been rendered. We accept cash, checks, credit card, or ach payments. ACH/Credit Card Payments/Venmo payments will be subject to a 2.6% fee. Deposits are not required.

Refunds

If an artist is unable to fulfill their services for any emergency reasons including but not limited to; being sick, car trouble/wreck, family emergency, extreme weather conditions etc. the client will receive a full refund if payment was made in advance. If it is for an event that requires multiple artists, a refund will only be given for the cost of the missing artist. We understand that emergencies may happen on your end as well and this may result in a client’s need to cancel services at last minute. If a payment was made in advance for services, a full refund will be given.